Terms and Conditions

Who we are

We are Pshop UK Limited trading as Plinths and Pedestals, a company registered in England and Wales.

Our company registration number is 12985573 and our registered office is at 74 Brodrick Road, Eastbourne, East Sussex, BN22 9NS. Our registered VAT number is GB370619984.

Shipping Terms

Free HIRE delivery for London and inside M25 with a minimum order value of £749 +vat. For multiple locations/drops/collections/same day delivery & collection, contact us for a quote.

Delivery & Collection charges will apply for all orders falling outside this area. Please call or email us for a quote.

Surcharges will also be applied for deliveries and or collections on Saturday, Sundays and or Bank Holidays and or outside of the hours of 9:00am and 5:00pm

Online Orders - Standard stock items in white, Delivery timescale 3-5 working days (this may be longer during busy periods), if a colour 5-7 working days. For urgent orders, larger quantities, please contact us directly before placing your order.

please contact us to confirm details and terms.

Additional late & early collection / delivery charges applied as follows;

• Early / Late / Weekend / Bank Holiday - Bespoke Quote on enquiry
• ‍If you require delivery/collection outside these hours please contact us for a quotation.

** The exact delivery and collection schedule requested will be confirmed by us in writing

by email with our aim to get as close as possible to your requested delivery and collection time.

To allow for unforeseen road traffic congestion and incidents we aim to achieve this within an hour each side of the designated delivery time as confirmed by us. This does not however guarantee delivery at the requested time.

Surcharges will be levied regardless of original intent at the point of order, please contact us for clarity if required.

Free delivery on standard stocked PURCHASES unless otherwise stated for mainland UK only. For multiple locations contact us for a quote.

Bespoke orders maybe subject to delivery charge, confirmed prior to placing you order.

Certified fire rated products are available on request, please contact us for help and a detailed quote.

Hire Terms

Should you apply any adhesive based items to any hired product either directly or through a third party these must be removed prior to the confirmed collection date or a surcharge will be applied limited to the individual cost of replacement of the hired product.

Any unreasonable damage or alterations made to any hire product will incur a refurbishment and or charge for replacement.

All hire items are subject to a 25% hire deposit, refundable on safe return of all products.

Please Note - If you place your own vinyl's on our hire plinths you will loose your deposit, if the plinths are beyond repair you will be invoiced for replacement plus disposal costs. The sticky residue left, along with additional labour required to remove these, are extremely costly and time consuming. If you wish to place vinyl's on the plinths we advise you to purchase them, alternatively we can organise the vinyl application.

Any significant damage will be charged for.

Lost lockable display case keys or lockable hatch keys will be charge at £15.00 + vat each to replace. Deposit monies are taken against a pre-authorised credit or debit card unless the hire period extends beyond 28 days whereby deposit funds will be requested and held on account.

Certified fire rated products are available on request, please contact us for help and a detailed quote.

If your chosen venue is Excel London, due to extremely long waiting times to collect at event breakdown, an additional charge of £85 +VAT is placed on your hire quotation. If we have confirmation from our driver/tracking info that your collection has been completed within 1hour time slot we will refund this to you upon return of the plinths.

Payment Information

To confirm your order 100% payment is required upfront either by credit card or BACS payment. 

Credit - Debit Card

We accept Mastercard and Visa Debit or Credit Cards and American Express cards.

We do not store credit card details nor do we share customer details with any 3rd parties.

Bank Transfer - Bank details can be requested if required to pay directly into our trading account.

Refund / Cancellation Policy:

Plinths and Pedestals Ltd policy is first and foremost to be fair and considerate in each and every transaction, to support this we
have outlined some simple terms as follows :

Bespoke Orders (custom or made to measure order) - Refund / Cancellations:

A cancellation or refund for bespoke orders cannot be accepted after an order has been confirmed by you either verbally or in writing.

This is to simply safe guard against the costs of time spent and or the costs of materials purchased / used in relation to the bespoke order.

Hire Orders - Refund / Cancellations:

A Hire order cancellation will only be accepted with a minimum of a 48 business hours (weekends and bank holidays excluded from allowable notice period) notice of the orders due delivery date received in writing from you or a proforma has been paid, refunds and cancellations outside these terms will be subject to a refund less costs incurred such as preparation time and or delivery & packaging costs fairly attributed to the original order requirement(s).

A cancellation fee will be applied to all hire orders over £500 ex vat to cover labour and material costs please contact us for full details.

Damaged Goods:

All products received damaged must be communicated to Plinths and Pedestals within 12 hours of delivery, we make every effort to package our products safely and securely however it is important to check your delivery prior to signing for your order and stating the damage on the delivery sheet to ensure a claim can be made via the courier.

On confirmation of the damage being stated at point of delivery a full refund will be made if requested or indeed a duplicate order sent as a matter of urgency if required.

Please note that failure to follow this procedure when receiving goods that have been damaged means that liability has transferred to you and we are unable to claim against the courier for damages and refund will not be made.

Refund - Returns Policy:

All standard stocked items (i.e not bespoke custom orders) are covered by a 14 day return policy when purchased online (at distance).

Simply contact us to arrange a return either by phone or email within 14 days from the date of delivery.

The original items supplied must be returned in a pristine and unused condition in the original packing. Full return delivery fees will be charged at cost.  If you have any concerns please do contact us before placing an order for clarity.

Please be assured that your statutory rights are not affected.

Electrical Disclaimer:

At Pshop UK Limited, we take pride in assembling electrical lighting products using components that meet UK/EU CE standards. Our skilled electricians meticulously put together these items in-house to ensure quality and reliability. However, it is important to note that while our products adhere to regulatory standards, they may not be individually certified or PAT tested. Therefore, users are advised to exercise caution and perform necessary testing and certification procedures to ensure compliance with local regulations and safety standards. By purchasing and using our products, customers acknowldge and accept this disclaimer.

Please note - we exclusively utilise low voltage lighting systems. Our commitment to safety reduces the risk of electrical hazards. However, it is important to note that while low voltage lighting systems are safer, proper installation and maintenance are still essential for optimal performance and safety. By using our LED low voltage lighting products, customers acknowledge and accept the risks associated with electrical systems and agree to adhere to recommended safety practices.

For any specific technical information or manufacturer's tech sheets pertaining our products, PSHOP is dedicated to providing comprehensive support to our customers. Upon request, we are commited to supplying relevant manufacturer's technical sheets to ensure transparency and facilitate informed decision making. Our goal is to empower our customers with the necessary information to utilise our products effectively and safely. Please do not hesitate to reach out to our office team for any enquiries regarding technical specificiations or documentation.

The Information We Collect and Use:

By information we mean information about you collected through our Service website(s), including your email address and other information you provide to us by registering for our services or making requests for information about our services. Any information provided to us will be retained and used solely for the purposes of fulfilling your request for information, fulfilling a request through a Site feature, performing and carrying out the terms of the Service, or communicating with you as a member of the Service.

Credit Card - Debit Card - Customer Details

We do not store credit card details nor do we share customer details with any 3rd parties.

Registration

Registration for the Service is not required to simply view the Site. If you elect to register for the Service, Plinths and Pedestals asks you for information that enables us to provide the Service. You will be registering with Plinths and Pedestals on the form provided and such registration may require you to provide contact information such as your name and email address.

Aggregate Information

From time to time, we may collect general, non-personal, statistical information about the use of the Site and the Service, such as how many visitors visit a specific page on the Site, how long they stay on that page, and which hyperlinks, if any, they "click" on. We collect this information through the use of technologies such as
"cookies" and "IP addresses", which are discussed in greater detail below. We may also group this information into aggregate visitor data in order to describe the use of the Site and Service to our existing or potential business partners or other third parties, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you, other list members or any other visitors to the Site.

IP Addresses

An IP address is a number that's automatically assigned to your computer whenever you're surfing the web. Web servers, the computers that "serve" web pages, automatically identify your computer by its IP address. Company collects IP addresses for purposes of system administration, to report aggregate information to third parties and to track the use of the Site. When visitors request pages from the Site or click on a link in a mailing sent through the Service our servers log the visitors' IP addresses. We reserve the right to use IP addresses to identify a visitor or list member when it will enhance the users experience or if we feel it is necessary to enforce compliance with the Site's policies or to protect Company, the Site, its visitors, the Service, our Internet Service Provider partners, the list members or others.

Cookies

Cookies are pieces of information that a websites transfers to an individual's hard drive for record-keeping purposes. Cookies make
web-surfing easier for you by saving your preferences while you're at the Site. The use of cookies is an industry standard -- you'll find them at most websites. For example, we may use cookies on the Site to verify the subscriber's login status. They are not used to store personal information, or to retain historical or transactional subscriber data.

By showing how and when visitors use the Site, cookies help us see which areas are popular and which are not. Information such as the total
number of visitors and pages viewed is most easily tracked with cookies.

We may use the information from cookies to make improvements and updates to the Site and to tailor our services to our visitors', list members' and survey participants' needs.

You always have the option of disabling cookies using your browser preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, please be aware that some features of the Site will not function properly or may be slower if you refuse cookies.

Clear Gifs (Web Beacons / Web Bugs)

Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly in HTML files and are about the size of the period at the end of this sentence.

We may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you no longer wish to receive our newsletter or other promotional communications by email, you may opt-out of receiving them by following the instructions included in each communication.

Profile

We may store information that we collect through cookies and clear gifs to create a "profile" of your preferences. We may tie your personal information to information in the profile to provide tailored promotions and marketing offers or to improve the content of the Site for you. We do not share your profile with third parties.

Information Sharing and Disclosure:

Except for the limited situations listed here in this Privacy Policy, we will not share your personal information with third parties.

Agents and Third Party Service Providers

To provide the Service to you, we may sometimes use other businesses to perform certain specialized services such as data processing or other technology services. In such instances, we may provide your personal information to those businesses but they are not permitted to retain or use your information for any other purpose.

Change of Control / Asset Transfer

As the Company develops, we may buy other businesses or their assets or sell all or parts of our business assets. Customer information is generally one of the business assets involved in such transactions.Thus, in the event that the assets of the Company in whole or in parts are acquired by a third-party, customer information, including any visitor information collected through the Site or the Service, would be one of the transferred assets. In the event of a corporate change in control or sale of all or parts of our business assets our users will be notified in accordance with the "Changes to this Policy" section of the policy if their personal information is provided to the new corporate entity or asset purchaser.

Legal Compliance

Company reserves the right to disclose member information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with(either intentionally or unintentionally) Company's rights or property, other visitors, list members, or anyone else that could be harmed by such activities. Company also reserves the right to disclose visitor or list member information when we believe in good faith that the law requires it.

Communications From the Site:

Customer Service

Based upon the information you provide us, we will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We may communicate with you by email or telephone.Newsletters and PromotionsWe may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, we will use your name and email address to communicate with you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section.

Choice/Opt-out:

Service Email messages are required to fulfill the Service toyou. You may opt out of these communications, which are not promotional in nature. If you do not wish to receive them you may opt-out and/or deactivate your account by following the instructions included in each communication or by contacting Plinths and Pedestals at info@plinthsandpedestals.co.uk.We may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, and no longer wish to receive our newsletter or other promotional communications by email, you may opt-out of receiving them by following the instructions included in each communication.

Security and Information Protection:

The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our payment forms, we encrypt that information using Secure Socket Layer(SSL) technology.We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.Firewalls

Protecting the security of your personal information is very important to us. When we store information that you have provided to us when registering for the Service, that information is protected by security measures that include "firewalls" (a combination of computer hardware and software that helps keep unauthorised visitors from accessing information within our computer network), "intrusion detection systems" (a combination of computer hardware and software that helps detect any unauthorised visitors) and other tools such as data encryption and physical security, where appropriate. Unfortunately, no data transmission over the Internet or data repository can be guaranteed to be 100% secure. As a result, while Company strives to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.

Links to Other Sites

Please be aware that when you are on the Site, or when you receive an email message from us through the Service, you could be directed to other sites that are beyond our control. There may be links to other sites from the Site's pages or from the email message we sendto you that take you outside our Site. These other sites may send their own cookies to visitors, collect data, or solicit personal information.The privacy policies of these other sites may be significantly different from this Privacy Policy. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your personal information collected there. Note that when you link to a third party site from the Site, you may see pre-populated data fieldswith your personal information; however, that information is not available to the third party unless you take certain actions on the third party's site, such as submitting a form.

Privacy Policy for Children

We do not knowingly collect information from children under the age of 13 on the Site or through the Service. If you are under the age of 13, please do not provide any information to us. If we become aware that we have collected information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.

Changes to this Policy:

The terms of this Privacy Policy may change from time to time.We will notify you of any material changes to this Privacy Policy by posting a notice on the homepage of the Site for a reasonable period of time after such changes are made, that this Privacy Policy has been updated, and by changing the "Effective" date at the top of this PrivacyPolicy. We encourage you to check this page periodically for any changes. Your continued use of the Site and participation in following the posting of changes to these terms will mean you accept those changes.

Contacting us:

We value your opinions. If you have comments or questions about our privacy policy, please send them to

info@pshopuk.com or contact:

Unit 11 St Helena Farm

St Helena Lane

Plumpton

East Sussex

BN7 3DH

Tel 0800 9754601 - email - info@pshopuk.com